Introduction

PT Research Labs ("we," "us," or "our") operates the website ptresearchlab.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order inquiry, sign up for our newsletter, or otherwise interact with us. By using the Site, you agree to the practices described in this policy.

If you have questions about this policy, please contact us at [email protected].

Information We Collect

We collect personal information you provide directly to us, as well as certain technical information automatically when you use the Site.

Information You Provide Directly

When you submit an order inquiry, we collect your first and last name, email address, phone number, shipping address, organization name (optional), and the details of the products you are inquiring about. When you sign up for our newsletter, we collect your email address and optionally your first name. When you apply for our affiliate program, we collect your name, email address, website URL, and a description of your promotional plans. When you submit a contact form, we collect your name, email address, and the content of your message.

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used for security, analytics, and improving the Site experience. We use session cookies to maintain your shopping cart state and authentication status. We do not use third-party advertising cookies or behavioral tracking pixels at this time.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To receive, process, and fulfill your order inquiries, and to communicate with you about your order status.
• Customer Support: To respond to your questions, comments, and requests submitted via the contact form or by email.
• Newsletter: To send you research updates, product announcements, and promotional communications if you have subscribed. You may unsubscribe at any time using the link in any email we send.
• Affiliate Program: To evaluate affiliate applications, manage referral tracking, and calculate and pay commissions.
• Site Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and content of the Site.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service and other agreements.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We use Resend (resend.com) to deliver transactional and marketing emails. Your email address is transmitted to Resend solely for the purpose of delivering emails on our behalf. Resend is contractually prohibited from using your data for any other purpose.
• Payment Processing: Order payments are processed via Zelle, a peer-to-peer payment service. We do not collect or store your bank account or payment card information. Zelle's own privacy policy governs any data you provide during the payment process.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Site before your information is transferred and becomes subject to a different privacy policy.

Data Retention

We retain order inquiry records for a minimum of seven years to comply with applicable tax and business record-keeping requirements. Newsletter subscriber records are retained until you unsubscribe; after unsubscribing, your email address is flagged as opted-out and suppressed from future sends but retained in our records to honor your opt-out preference. Affiliate application records are retained for the duration of the affiliate relationship and for three years thereafter. You may request deletion of your personal data at any time (see Your Rights below), subject to our legal retention obligations.

Your Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information we are required to retain by law).
• Right to Opt-Out of Sale: We do not sell your personal information. You therefore do not need to submit an opt-out request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request." We will respond to verified requests within 45 days.

Cookies and Tracking Technologies

We use essential cookies to maintain your session state, shopping cart contents, and authentication status. These cookies are strictly necessary for the Site to function and cannot be disabled. We do not currently use advertising cookies, behavioral tracking pixels, or third-party analytics services that set cookies. If we introduce such technologies in the future, we will update this policy and provide appropriate consent mechanisms.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure database storage, and access controls limiting who within our organization can access personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for use by adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by a prominent notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: